Shipping policy

Shipping Policy – TARASHHA

Effective Date: 11 October 2026

1. Introduction

At TARASHHA, we are committed to delivering customized furniture and home décor products with care and attention to quality. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

We aim to provide a smooth and transparent delivery experience for customers in India and eligible international destinations.

2. Shipping Locations

TARASHHA aims to serve customers across India and worldwide, subject to product availability, shipping partner coverage, destination restrictions, and applicable regulations.

  • Domestic Shipping: Delivery across serviceable locations in India.

  • International Shipping: Delivery to eligible countries and locations, subject to product dimensions, logistics availability, customs requirements, and shipping costs.

Please contact us to confirm whether delivery is available to your location before placing an order.

3. Order Processing Time

Order processing begins after order confirmation and receipt of the required payment or advance payment.

  • Ready-to-Ship Products: Processing and dispatch timelines will be communicated at the time of purchase.

  • Customized Furniture: Production time depends on the design, materials, dimensions, finishing, and complexity of the order.

  • Made-to-Order Products: Estimated production and dispatch timelines will be shared in the quotation or order confirmation.

Customized furniture may require additional time for manufacturing, quality inspection, packaging, and dispatch.

4. Estimated Delivery Time

Delivery timelines depend on the destination, product size, manufacturing schedule, and logistics partner.

The estimated delivery timeframe will be communicated during the quotation or order confirmation process.

Please note that delivery estimates are not guaranteed unless specifically agreed in writing. Delays may occur due to weather conditions, transportation disruptions, customs clearance, public holidays, or other circumstances beyond our reasonable control.

5. Shipping Charges

Shipping charges may vary based on:

  • Delivery location and distance.

  • Product weight, size, and volume.

  • Packaging and handling requirements.

  • Shipping method and logistics provider.

  • International freight, customs duties, and applicable taxes.

Any applicable shipping or handling charges will be communicated before order confirmation. Free shipping will apply only when expressly stated in the relevant offer or order confirmation.

6. Customized Furniture Shipping

TARASHHA offers customized furniture based on individual customer requirements.

For customized orders:

  • Manufacturing begins according to the approved design and agreed payment terms.

  • Dispatch timelines depend on the product's production requirements.

  • Large or bulky furniture may require specialized transportation.

  • Special packaging, handling, or delivery arrangements may involve additional charges.

Customers should confirm product dimensions, finish, color, delivery address, and other specifications before approving the order.

7. International Shipping and Customs

For international orders, delivery is subject to the shipping services available for the destination country.

International shipments may involve customs inspections, import duties, taxes, documentation, and other regulatory requirements.

Unless otherwise agreed in writing, applicable import duties, customs charges, and destination-country taxes are the customer's responsibility.

Customers are responsible for providing accurate delivery and customs information and complying with applicable import regulations.

Some products or destinations may not be eligible for international shipping.

8. Order Tracking and Delivery Updates

Where tracking is supported by the shipping provider, TARASHHA will share the available tracking details or shipment updates with the customer.

Customers should use the tracking information provided to monitor shipment progress. Tracking availability and update frequency may vary depending on the carrier and destination.

For assistance with delayed or untracked shipments, customers may contact our support team.

9. Incorrect Address and Failed Delivery

Customers must provide a complete and accurate shipping address, phone number, and other required delivery details.

TARASHHA may not be responsible for delays caused by incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply in cases involving:

  • Incorrect or incomplete addresses.

  • Failed delivery attempts due to customer unavailability.

  • Address changes after dispatch.

  • Restricted access or special handling requirements.

Any additional charges will be communicated where applicable.

10. Damaged, Defective, or Incorrect Products

We take reasonable care to package and dispatch products appropriately.

If your furniture arrives visibly damaged, defective, or different from the confirmed order:

  1. Inspect the package and product upon delivery, where possible.

  2. Take clear photographs or videos of the damage, packaging, and affected product.

  3. Contact TARASHHA promptly with your order number and supporting evidence.

  4. Retain the original packaging until the issue has been reviewed, where practicable.

We will review the reported issue and explain the available resolution, which may include repair, replacement, or refund in accordance with our applicable policies and consumer protection laws.

Nothing in this policy limits any mandatory rights available to customers under applicable law.

11. Delivery Inspection and Acceptance

Customers should check the delivered product for visible shipping damage and verify that it reasonably corresponds to the confirmed order.

If an issue is identified, please report it promptly so that we can investigate and assist.

Failure to report an issue immediately will not automatically remove any rights that the customer has under applicable law.

12. Delays and Exceptional Circumstances

Although we make reasonable efforts to deliver orders within the communicated timeframe, delays may occur because of:

  • Manufacturing or customization requirements.

  • Courier or freight disruptions.

  • Weather conditions or natural disasters.

  • Customs inspections and clearance.

  • Government restrictions or other unforeseen circumstances.

If a significant delay affects your order, please contact us for an update. We will make reasonable efforts to communicate relevant information and discuss appropriate next steps.

13. Cancellation and Refunds

Shipping-related cancellations, returns, and refunds are governed by TARASHHA's applicable Cancellation, Return and Refund Policy, together with applicable law.

Customized or made-to-order products may have different cancellation conditions once manufacturing has started, provided these conditions are disclosed before order confirmation and comply with applicable law.

Any eligible refund for a cancelled, returned, damaged, or undelivered order will be processed according to the applicable policy and the circumstances of the case.

14. Contact Us

For shipping enquiries, delivery updates, or assistance with an order, please contact us:

Brand: TARASHHA
Website: https://tarashha.com
Email: tarashha03@gmail.com
Phone: +91 6378292037
Business Address: Pratapnagar, Udaipur, Rajasthan, India

TARASHHA – Crafted for Living, Customized for You.