Refund policy

Return & Refund Policy – TARASHHA

Effective Date: 11 October 2026

1. Introduction

At TARASHHA, we aim to provide quality furniture and home décor products that meet our customers' expectations. We take care to ensure that orders are processed, customized, packaged, and delivered according to the confirmed specifications.

This Return & Refund Policy explains the conditions under which customers may request cancellations, returns, replacements, or refunds for purchases made through https://tarashha.com.

2. Eligibility for Returns

A return or replacement request may be considered in the following circumstances:

  • The product arrives damaged during transportation.

  • The product has a manufacturing defect.

  • The product delivered is incorrect or materially different from the confirmed order specifications.

  • The product has missing parts or components that were included in the confirmed order.

Customers should contact TARASHHA promptly after delivery and provide their order number, a description of the issue, and supporting photographs or videos where reasonably requested.

All requests will be reviewed in accordance with this policy and applicable consumer protection laws.

3. Customized and Made-to-Order Furniture

TARASHHA specializes in customized furniture designed according to individual customer requirements, including dimensions, colors, materials, finishes, and design preferences.

Because customized products are made specifically for a customer:

  • Orders may not be cancellable once manufacturing or customization has started, subject to applicable law and the terms disclosed before purchase.

  • Returns due solely to a change of mind, incorrect measurements supplied by the customer, or a preference change may not be accepted where legally permitted.

  • Customers are responsible for reviewing and approving the final design, dimensions, materials, and specifications before production begins.

These conditions do not exclude remedies that customers are entitled to receive under applicable law for defective, damaged, incorrect, or non-conforming products.

4. Non-Returnable Products

Subject to mandatory legal rights, the following products may not be eligible for return solely because of a change of mind:

  • Custom-made furniture produced according to approved customer specifications.

  • Furniture manufactured in a customer-selected size, color, material, or finish.

  • Products modified specifically at the customer's request.

  • Products damaged after delivery due to improper handling, misuse, unauthorized modification, or normal wear and tear.

This section does not prevent eligible claims for manufacturing defects, transit damage, incorrect products, or other issues covered by applicable law.

5. Reporting Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please follow these steps:

  1. Contact us promptly after discovering the issue.

  2. Provide your order number and registered contact details.

  3. Share clear photographs or videos showing the product, damage, packaging, and relevant parts.

  4. Explain the issue and the resolution you are requesting.

  5. Retain the product and packaging until we provide further instructions, where reasonably practicable.

Our team will review the claim and communicate the next steps. We may arrange an inspection or request additional information where necessary.

6. Replacement Policy

If a product is confirmed to be damaged, defective, incorrect, or materially inconsistent with the confirmed order, TARASHHA may offer an appropriate remedy, such as:

  • Repair of the affected product.

  • Replacement of the defective or incorrect item or component.

  • Collection and replacement of the product.

  • A refund or another legally appropriate resolution, depending on the circumstances and applicable law.

Replacement availability and timelines will depend on the product, the nature of the issue, and manufacturing or logistics requirements.

7. Order Cancellation

Customers who wish to cancel an order should contact TARASHHA as soon as possible.

  • Before production begins: Cancellation requests may be considered under the confirmed order terms.

  • After customization or manufacturing begins: Cancellation may be restricted where this was disclosed before purchase and is permitted by law.

  • After dispatch: Cancellation may require the order to be handled under the applicable return policy.

  • Cancelled by TARASHHA: If we cancel a confirmed order and payment has been collected, any refund due will be processed in accordance with applicable law and the order terms.

Any cancellation charges or deductions must be disclosed where applicable and must comply with applicable law.

8. Refund Policy

Refund eligibility will be determined based on the reason for the request, the order terms, the product condition, and applicable law.

A refund may be considered in circumstances such as:

  • An eligible order cancellation.

  • A confirmed damaged, defective, or incorrect product where a refund is the appropriate remedy.

  • A product that cannot be supplied as confirmed.

  • A delivery failure or other circumstance where a refund is due under applicable law or the agreed order terms.

Approved refunds will generally be returned through the original payment method where possible. If that is not feasible, an alternative method may be arranged with the customer's agreement, subject to applicable law and payment-provider requirements.

9. Refund Processing Time

Once a refund is approved, TARASHHA will initiate processing within a reasonable period and communicate the expected next steps.

The time required for the funds to appear in the customer's account may depend on the bank, payment gateway, card issuer, or other payment provider.

Any specific refund timeline communicated at the time of purchase or required by applicable law will take precedence.

10. Return Shipping Charges

Responsibility for return shipping and collection charges will depend on the reason for the return and the applicable law.

  • If the return is due to a confirmed defect, transit damage, or an incorrect product attributable to TARASHHA or its fulfilment arrangements, we will communicate the appropriate return or collection process.

  • If a return is accepted for another reason, the customer may be responsible for return shipping costs where disclosed and legally permitted.

Furniture returns may require special packaging, collection arrangements, and transportation. Customers should not ship large or bulky furniture back without receiving instructions from our team.

11. Order Inspection and Refund Limitations

Customers should inspect their furniture upon delivery, where possible, and report visible damage promptly.

Refunds or returns may be declined where an issue is not covered by this policy or applicable law, including damage caused by misuse or unauthorized modification after delivery.

However, failure to report an issue immediately will not automatically remove any statutory rights the customer may have.

12. International Orders

International orders may involve additional shipping, customs, import duties, and handling charges.

For international returns, TARASHHA will communicate the applicable process and responsibilities. Any customs charges or shipping costs will be handled according to the order terms and applicable law.

Nothing in this section limits mandatory consumer rights applicable to an international transaction.

13. How to Request a Return or Refund

To submit a request, contact us using the details below.

Please include:

  • Your full name.

  • Order number.

  • Date of purchase or delivery.

  • Reason for the request.

  • Photographs or videos, if relevant.

  • Your preferred resolution, such as repair, replacement, or refund.

We will review the request and contact you regarding the outcome and any required next steps.

14. Contact Information

Brand: TARASHHA
Website: https://tarashha.com
Email: tarashha03@gmail.com
Phone: +91 6378292037
Business Address: Pratapnagar, Udaipur, Rajasthan, India

15. Policy Updates

TARASHHA may update this policy from time to time to reflect changes in business operations, products, or legal requirements. The latest version will be published on our website with its effective date.

Any updates will apply as permitted by applicable law and will not remove mandatory customer rights relating to existing purchases.

TARASHHA – Crafted for Living, Customized for You.